Technical Support

tech-supportRemote or onsite software support

Payer Contract Management System Support

We provide ongoing remote support or serve as interim staff. We assist new staff and provide support with the technically challenging tasks until the new staff is ready to take them on.

  • Set up and maintain regulatory contracts for Medicare, Managed Care, Medicaid, Tricare
  • Commercial or Silent PPO
  • Contract Coding to maintain rates
  • Negotiation support and What if Scenarios for Rate Modeling
  • Help with a difficult term or contract
  • Interim staff to maintain contracts
  • Conversion to other systems

Software Technical Support

  • Table Maintenance
  • System monitoring for Ascent®
  • Interface troubleshooting
  • Archiving